Registries On-Line Subscribers

Termination of access

Service Alberta may temporarily or permanently terminate access for any contravention of the access agreement or this policy.

Reasons for termination

  • multiple payment defaults and other revenue issues
    • interest charges will be applied to account balances outstanding more than 30 days from the statement date
  • inappropriate handling of information
  • failure to notify Service Alberta when there‚Äôs a change in professional affiliation or corporation status
  • other issues as determined by Service Alberta

When subscriber access is terminated for these or any other reasons, the subscriber must meet current eligibility criteria in order to be considered for resumption of access.

Termination process

Termination of ROL access will generally follow the process outlined below. However, Service Alberta reserves the right to terminate access immediately for major breaches of the access agreement or this policy.

  1. A complaint is received and investigated by Service Alberta.
  2. Depending on the severity of the complaint, the ROL subscriber may be contacted by telephone to rectify the situation.
  3. If the problem persists or the severity of the situation warrants, Service Alberta will send written notice of cancellation of access to the subscriber. Notice may be sent in letter or electronic format.
  4. Access will be terminated no earlier than 60 days from the date of final notice.
  5. Reinstatement of access may be considered at the sole discretion of Service Alberta.

For reinstatement of access to be considered, all outstanding accounts must be paid

Contact this service

780-422-1705 or

8:15 am - 4:30 pm (Monday to Friday, closed statutory holidays)

Related services

Access application (PDF, 2 pages)

Credit application (PDF, 1 page)

MacEwan University classroom training (offsite)

Alberta Association of Registry Agents ELearning (offsite)