File a consumer complaint

File a complaint

Submit a complaint to the Consumer Investigations Unit for review.

1. Before you file (optional)

Call us to speak with an Information Officer. They can help you determine:

  • if your issue should go to another program area, which they can refer you to
  • if you should file a formal complaint or fill out a complaint form

Edmonton and area

780-427-4088

Other areas in Alberta (toll free)

1-877-427-4088

2. Fill out a complaint form

You can fill out a complaint form online or can print one out.

Consumer complaint form (PDF, 2 pages)

Details

Include all of the details of the incident, including:

  • dates and times
  • addresses
  • names of people involved
  • witnesses
  • contact information for you and the business

Release of your information

Your name and the issues you raise will be shared if an investigation is opened or if information is sent to the business. This is so the business knows who is making the complaint and can respond.

If there is information you don’t want shared, please state this in the complaint form.

Documents

You will also need to provide copies of all the documents you have related to the incident, including:

  • contracts or rental agreements
  • receipts
  • cancellation or dispute letters
  • e-mails and letters
  • statements of account
  • audio or video recordings

3. Submit the complaint form

If you have printed and completed the complaint form, you can mail or fax it with your documents to the Consumer Investigations Unit office. You can also drop it off in person.

Mail or drop off

Northern Alberta

Service Alberta
Consumer Investigations Unit
3rd Floor, Commerce Place
10155 – 102 Street
Edmonton AB  T5J 4L4
Fax: 780-422-9106

Southern Alberta

Service Alberta
Consumer Investigations Unit
301, 7015 MacLeod Trail S
Calgary AB  T2H 2K6
Fax: 403-297-4270


Online complaint form

Fields marked with * are required.
Personal Information
*Name
*Address
*City
*Postal Code
Phone Number (Home) *Area Code:
Phone Number (Work) Area Code:
E-Mail Address
(Please fill in your e-mail address if you would like an outline of your complaint sent back to you.)
 
Documents Available? Yes No
 
Complaint category (please choose one)
Other: 
 
Business you are making a complaint against
*Name of business:
Address (if known):
City
Telephone Number (if known):
Contact persons for the company:
 
*Please provide a brief factual description of the problem you experienced. To assist in reviewing your complaint, please be sure to include details such as date, location, name of persons you dealt with, witnesses if any and what documents you have available.
 

Contact this service

1-877-427-4088 (toll free in Alberta)

Northern Alberta (north of Red Deer):
ciu.north@gov.ab.ca

Southern Alberta (Red Deer and south)
ciu.south@gov.ab.ca

8:15 am - 4:30 pm (Monday to Friday, closed statutory holidays)