Residential Tenancy Dispute Resolution Service

The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants an alternative means of resolving serious disputes outside of court. The Service is designed to be faster, more informal and less expensive than the courts. Disputes are heard by a Tenancy Dispute Officer who is authorized to make binding decisions on claims of up to $25,000 involving tenancy disputes. The service is currently available in Edmonton and area, Calgary and area and northern Alberta.

Learn more about the service


Contact Information

Edmonton Office
 
Unit 112, 10025 - 102A Avenue
Edmonton, Alberta  T5J 2Y8
 
Phone: dial toll-free 310-0000 (then 780-644-3000)
Fax:  780-644-2266
E-mail: rtdrs@gov.ab.ca        
 
Office Hours: 8:15 a.m. to 4:30 p.m.
Closed between noon and 1 p.m.
 
Please note that applications are not processed after 3:45 p.m.

Calgary Office
 
Main Floor, Rocky Mountain Plaza
230 - 7 Avenue SE
Calgary, Alberta  T2G 0H9
 
Phone: dial toll-free 310-0000 (then 780-644-3000)
Fax: 403-297-2669
E-mail: rtdrs@gov.ab.ca        
 
Office Hours: 8:15 a.m. to 4:30 p.m.
Closed between noon and 1 p.m.
 

Please note that applications are accepted between 8:15 a.m. - 11:45 a.m. and 1:00 p.m. - 4:00 p.m.